FAQ
What is Ultimate Satisfaction?
Ultimate Satisfaction is an Australian-based e-commerce website offering a wide range of adult toys at competitive prices. We aim to provide high-quality products while maintaining discretion and affordability.
Where do you ship to?
We ship across Australia using Australia Post. Orders are processed within 3 business days.
How much does shipping cost?
Shipping costs vary depending on your location and the size of your order. The exact shipping fee will be calculated during checkout.
What is your return policy?
We accept returns for faulty or unused products. Please ensure the product is in its original packaging and contact our support team via email for assistance.
How can I contact customer support?
Our customer support team is available via email. If you have any questions or concerns, feel free to reach out, and we’ll assist you promptly.
Do I need an account to place an order?
No, an account is not required to make a purchase on our website. However, creating an account allows you to track your orders and save your preferences for a smoother shopping experience.
Is my privacy protected?
Absolutely. We prioritize your privacy and ensure all transactions are secure and discreet. Your order will arrive in plain packaging with no reference to the contents or our website.
How can I reset my account password?
If you’ve forgotten your password, click on the "Forgot Password?" link on the login page. You’ll receive instructions via email to reset your password.
Do you offer loyalty programs or discounts?
Currently, we do not have a loyalty program in place. However, we occasionally offer promotions and discounts. Sign up for our newsletter to stay updated!
What payment methods do you accept?
We accept all major credit/debit cards and other secure payment methods. Details are provided during checkout.
Do you offer discreet packaging?
Yes, all orders are shipped in plain packaging to ensure discretion. There will be no mention of the contents or our website on the package.
How long does delivery take?
Delivery times depend on your location. Typically, orders are delivered within 3-7 business days after processing.
Are your products safe to use?
Yes, all our products are made from body-safe materials and meet high-quality standards.
What if my product is faulty?
If you receive a faulty product, contact us immediately via email. We’ll guide you through the return process and arrange a replacement or refund.
Can I cancel or modify my order?
Once an order is placed, it is processed quickly. If you need to cancel or modify your order, contact us as soon as possible. We’ll do our best to assist you.